Shipping policy

Last updated: 26 August 2026

All orders are dispatched with DHL. Orders are processed within 2 to 3 business days, excluding weekends and public holidays, after you receive your order confirmation email. You will receive a second notification with a tracking number once your order has been dispatched.

Shipping rates and delivery estimates

Free shipping

Shipping is free on all orders with a merchandise value of €150 or more, after any discount has been applied and excluding taxes and duties. The threshold applies to every destination listed above, with no exclusions. Orders below €150 are charged at the rate shown in the table.

All parcels are sent tracked and insured. Delivery times are estimates counted from the date of dispatch, not from the date of order.

Delays

Delivery times are estimates and are not guaranteed. Deliveries may occasionally be delayed by circumstances outside our control, including carrier backlogs, customs inspection, severe weather, strike action or public health measures. If your parcel is delayed we will trace it with the carrier and keep you informed.

Duties, taxes and customs

Orders within the European Union include VAT and are not subject to further charges on delivery.

Orders to Switzerland, the United Kingdom, the United States, Canada and all other destinations outside the European Union may be subject to import duties, taxes and customs handling fees levied by the destination country. These are set by the receiving country, are not included in our prices or shipping charges, and are payable by the recipient. We have no control over these charges and cannot predict their amount. Parcels refused at customs and returned to us are refunded less the outbound shipping cost.

How do I check the status of my order?

When your order is dispatched you will receive an email containing a DHL tracking number. Please allow up to 24 hours for tracking information to become active.

If you have not received your order within 14 days of receiving your shipping confirmation email, contact us at samuel@fritschilabel.com and we will trace it with DHL.

Lost, delayed or undeliverable parcels

If a parcel is returned to us as undeliverable because of an incorrect or incomplete address supplied at checkout, we will contact you to arrange re-delivery. The cost of a second dispatch is payable by the customer.

If a tracked parcel is confirmed lost by the carrier, we will replace it or refund it in full.

Contact

Trade name: Fritschi (also trading as Fritschi Label)
Legal entity: Global Screen Limited
Registered address: Flat/RM A, 12/F, 300 Lockhart Road, Wan Chai, Hong Kong
Telephone: 74528070
Email: samuel@fritschilabel.com
Websites: fritschilabel.com